​

Frequently Asked Questions

Find answers to the most common questions about Dobby AI.

​

🔐 Account & Authentication

​

How do I create an account?

You can create an account using:

• Web3 Wallet (MetaMask, WalletConnect, Coinbase Wallet)
• Social Login (Google, GitHub, Twitter)
• Email Authentication (Traditional email/password)

Visit dobby.monleru.fun and click “Login” to get started.

​

I forgot my password. How do I reset it?

Since Dobby AI uses Privy for authentication, password reset depends on your login method: Web3 Wallet:

• No password needed - use your wallet to authenticate

Social Login:

• Use the “Forgot Password” option on the respective platform (Google, GitHub, etc.)

Email Authentication:

• Click “Forgot Password” on the login screen
• Check your email for reset instructions
• Follow the link to create a new password

​

Can I change my email address?

Yes, you can change your email address in your profile settings. The process depends on your authentication method:

• Web3 Wallet: Update your wallet’s associated email
• Social Login: Update your email on the respective platform
• Email Auth: Use the account settings to change your email

​

How do I delete my account?

To delete your account:

1. Go to your profile settings
2. Scroll to the “Account” section
3. Click “Delete Account”
4. Confirm the deletion

Warning: This action is irreversible and will delete all your data, including conversations and API keys.

​

💬 Chat & AI Models

​

What AI models are available?

We support multiple AI models: Dobby-70B (Default):

• Our custom fine-tuned model
• Optimized for general conversation
• Good balance of speed and capability

GPT-4:

• OpenAI’s most capable model
• Best for complex reasoning and analysis
• Slower but more accurate

GPT-3.5 Turbo:

• Fast and efficient for most tasks
• Good for quick responses
• Cost-effective option

​

How do I switch between AI models?

1. In the chat interface, look for the model selector dropdown (top-right)
2. Click on it to see available models
3. Select the model you want to use
4. Your next message will use the selected model

​

Can I use multiple models in the same conversation?

Yes! You can switch models at any time during a conversation. The AI will be aware of the previous context regardless of which model you use.

​

Why is my AI response slow?

Response speed depends on several factors:

• Model complexity: GPT-4 is slower than Dobby-70B or GPT-3.5
• Message length: Longer messages take more time to process
• Server load: High usage periods may cause delays
• Your internet connection: Slow connections affect response time
• Model availability: Some models may have higher demand

​

The AI gave me an incorrect answer. What should I do?

AI models can sometimes provide inaccurate information. Here’s what you can do:

1. Rephrase your question - Try asking in a different way
2. Provide more context - Give the AI more background information
3. Switch models - Try a different AI model
4. Be more specific - Ask for clarification or examples
5. Report the issue - Contact support if it’s a recurring problem

​

🧠 Contexts & Organization

​

What are contexts?

Contexts are like folders for your conversations. They help you:

• Organize different topics or projects
• Keep conversations separate and focused
• Find specific discussions easily
• Share relevant conversations with others
• Resume conversations later

​

How many contexts can I create?

There’s no limit on the number of contexts you can create. Create as many as you need to organize your conversations effectively.

​

Can I merge two contexts?

Currently, you can’t merge contexts directly. However, you can:

1. Copy messages from one context to another
2. Export conversations and re-import them
3. Create a new context and move messages manually
4. Use the API to programmatically merge contexts

​

How do I share a context with someone?

1. Open the context you want to share
2. Click the “Share” button (appears when there are messages)
3. Fill in the details:
   • Title for the shared conversation
   • Description (optional)
4. Click “Share” to generate a public link
5. Copy and send the link to others

​

Can I delete individual messages from a context?

Currently, you can’t delete individual messages from a context. However, you can:

• Create a new context and copy the messages you want to keep
• Use the API to programmatically manage messages
• Contact support for bulk message deletion

​

🔑 API & Integration

​

How do I get an API key?

1. Log in to your account at dobby.monleru.fun
2. Go to your profile page
3. Navigate to the “API” section
4. Click “Generate New Key”
5. Copy and store your key securely

​

Is my API key secure?

Yes, we take security seriously:

• API keys are encrypted in our database
• Keys are only shown once when created
• You can regenerate keys at any time
• We never log or store your actual key in plain text
• Keys expire after one year by default

​

What are the API rate limits?

Rate limits vary by endpoint:

• Chat requests: 60 per minute
• Context management: 100 per minute
• Profile access: 10 per minute
• Credit queries: 20 per minute

​

Can I increase my rate limits?

Yes, higher rate limits are available for:

• Pro accounts: 2x standard limits
• Enterprise accounts: Custom limits
• Contact sales for enterprise pricing

​

How do I use the API with my programming language?

We provide examples for:

• JavaScript/Node.js - Using fetch API
• Python - Using requests library
• Go - Native HTTP client
• Community libraries for PHP, Ruby, Java, C#

Check our API Reference for complete examples.

​

💰 Billing & Usage

​

How does the credit system work?

Daily Credits:

• Free tier: 500 credits per day
• Each message costs: 1 credit
• Credits reset: Daily at midnight UTC
• Unused credits: Don’t roll over to the next day

​

How do I check my usage?

1. In the app: Look at the green credit counter in the header
2. Profile page: View detailed usage statistics
3. API: Use the /credits/status endpoint
4. Email notifications: Get alerts when credits are low

​

What happens if I exceed my limits?

If you exceed your daily credit limit:

• You’ll receive notifications about low credits
• API requests will be rejected with a 402 error
• You can wait until the next day for reset
• Contact support for emergency credit increases

​

Can I get more credits?

Free Options:

• Wait for daily reset - Credits reset every day
• Use credits efficiently - Be specific in your questions

Paid Options:

• Pro accounts - Higher daily limits
• Enterprise plans - Custom credit allocations
• Contact sales for pricing information

​

Do you offer student discounts?

Yes! Students with valid .edu email addresses get:

• 50% off Pro accounts
• Higher daily credit limits
• Priority support

Contact support with your student ID for verification.

​

🔧 Technical Issues

​

The website is loading slowly. What should I do?

Try these troubleshooting steps:

1. Check your internet connection
2. Clear your browser cache and cookies
3. Try a different browser (Chrome, Firefox, Safari)
4. Disable browser extensions temporarily
5. Check our status page for known issues
6. Try incognito/private mode

​

I’m getting error messages. What do they mean?

Common error messages:

• “Please login to chat with Dobby!” - You need to authenticate first
• “Insufficient credits” - You’ve used all your daily credits
• “Rate Limited” - Wait before making more requests
• “Model Unavailable” - Try a different AI model
• “Context Not Found” - The context may have been deleted

​

Can I use Dobby AI offline?

The web interface requires an internet connection. However, you can:

• View previous conversations offline (cached in browser)
• Use our mobile app with limited offline features
• Export conversations for offline reading
• Use the API to build offline-capable applications

​

Is my data secure?

Yes, we prioritize data security:

• All data is encrypted in transit and at rest
• We follow SOC 2 compliance standards
• Regular security audits and updates
• No human access to your private conversations
• GDPR compliant data handling

​

📱 Mobile & Apps

​

Is there a mobile app?

Yes! We have:

• Progressive Web App (PWA) - Install from your browser
• Mobile-optimized web interface - Works great on all devices
• Voice input support - Use your device’s microphone

​

Can I sync my data across devices?

Yes, all your data syncs automatically across:

• Web browser (any device)
• Mobile apps (iOS/Android)
• API access (any platform)
• Any device where you’re logged in

​

Does the mobile app have all the same features?

The mobile interface includes:

• Full chat functionality - All AI models available
• Context management - Create and switch contexts
• Profile settings - Account and API management
• Voice input - Speech-to-text capabilities
• Theme support - Light and dark modes

Some advanced features may be limited on mobile for better performance.

​

🤝 Sharing & Collaboration

​

Can I share my conversations with others?

Yes! You can share conversations by:

1. Creating shareable links - Public URLs for specific contexts
2. Setting expiration dates - Links can expire automatically
3. Making conversations public - Anyone with the link can view
4. Controlling access - Manage who can view your shared content

​

Can multiple people work on the same context?

Currently, contexts are personal. For team collaboration:

• Share individual conversations with team members
• Use our API to build team features
• Contact us about enterprise collaboration tools
• Export conversations for team review

​

How do I export my conversations?

To export your data:

1. Go to your profile settings
2. Click “Export Data”
3. Choose the format (JSON, CSV, or Markdown)
4. Download your data file

​

🆘 Getting Help

​

How do I contact support?

You can reach us:

• Email: [email protected]
• Live Chat: Available in the app (when online)
• Discord: Join our community server
• Documentation: This help center

​

What information should I include when contacting support?

Please include:

• Your account email or user ID
• Description of the issue - What’s not working?
• Steps to reproduce - How did you encounter the problem?
• Screenshots or error messages - Visual evidence
• Browser/device information - What are you using?
• Timestamp - When did the issue occur?

​

How quickly will I get a response?

Response times:

• Email: Within 24 hours
• Live Chat: Usually within minutes (when online)
• Discord: Community help available
• Critical Issues: Priority support for Pro/Enterprise users

​

Do you have a community forum?

Yes! Join our Discord server for:

• Community support - Get help from other users
• Feature discussions - Share ideas and feedback
• Tips and tricks - Learn from experienced users
• Early access - Try new features before release

​

🎯 Best Practices

​

How can I get better responses from Dobby AI?

Be Specific:

• ❌ “Help me with coding”
• ✅ “Help me write a Python function to sort a list of numbers”

Provide Context:

• ❌ “Fix this error”
• ✅ “I’m getting a ‘list index out of range’ error in this Python code: [paste code]”

Ask Follow-up Questions:

• “Can you explain that in more detail?”
• “What are some alternatives to this approach?”
• “How would this work in a different programming language?”

​

How can I use credits more efficiently?

Optimize Your Questions:

• Be concise - Shorter messages use fewer credits
• Be specific - Get better answers with less back-and-forth
• Use the right model - Don’t use GPT-4 for simple questions
• Batch related questions - Ask multiple related questions in one message

Monitor Your Usage:

• Check your credit counter regularly
• Use the usage analytics in your profile
• Set up notifications for low credits
• Plan your usage throughout the day

---

Still have questions? Contact our support team and we’ll be happy to help!